FAQ
What to prepare, what your license covers, and how to get help.
What API keys do I need?
Enter a key for your chosen AI service and the required free Pixabay key in Cadenyx Settings. We recommend DeepSeek for AI. You can enter an existing Pexels key or use Coverr as an optional extra footage source. Optional extra source with a smaller catalog. Only vertical clips are used, and clips below the resolution requirement are skipped. Demo keys allow up to 50 requests per hour.
Which AI services can I use?
- DeepSeek · Recommended
- OpenAI
- Anthropic
- Google Gemini
- 通义千问 / Qwen
- Kimi
- 智谱 / GLM
- Groq
- OpenRouter
- Ollama · Local setup
- LM Studio · Local setup
- Custom OpenAI-compatible service
DeepSeek is the only service we have tested end to end. Results and costs vary by provider and model.
For Ollama or LM Studio, enter the ID of a locally loaded model. Use your local server’s key if it requires authentication, or a placeholder such as local if it does not.
How much does making a video cost?
Bring your own AI provider key. We recommend DeepSeek, which we tested from setup to finished videos. Our completed DeepSeek test projects cost about $0.007–$0.026 per song, estimated from actual usage. Each provider charges its own rates.
How does the free trial work?
Try one complete song for free. Both trial videos carry a watermark.
The first trial sends a device hash to our Cloudflare service so each computer can claim the trial once.
Can I move my license to a new computer?
Each activation code covers one computer. To switch computers, enter the code on your new computer. You can move it once every 12 months. Manual resets are unavailable.
Can I use Cadenyx offline?
You can open the app, browse your Library and play existing videos offline. You need internet access to fetch stock footage and use a cloud AI service. If the license service is temporarily unreachable, a valid 72-hour lease can still authorize a project.
Can I use my videos commercially?
You are responsible for the rights to your song, recording and lyrics. Stock footage is subject to its source license and any other applicable rights.
How do I request a refund?
Request a refund within 7 days of purchase if Cadenyx cannot run properly on your computer.
Email [email protected] or contact Creem. See the Refund Policy.
How do I contact support?
Email [email protected]. Include your Windows version and describe what happened. Keep your API keys and activation key private.